Teacher with 30 years in the profession and 30 years worth of resources across a range of subjects: English, Politics, Law, Business and Extended Project. Examining experience across these areas as well.
I aim to share cheap and affordable resources for the price of a good cup of coffee so that you can spend more of your time, doing the things that you want.
Teacher with 30 years in the profession and 30 years worth of resources across a range of subjects: English, Politics, Law, Business and Extended Project. Examining experience across these areas as well.
I aim to share cheap and affordable resources for the price of a good cup of coffee so that you can spend more of your time, doing the things that you want.
This is a 10-slide PowerPoint which covers the 3rd of 3 parts which make up the whole of Unit 20 on Corporate Social Responsibility.
This is not covered by any textbooks for Business and these PowerPoints together mean that teachers will be required to do no other work.
This is a summary of the presentation:
Coursework Focus: Analyse Sainsbury’s CSR policies and their impact on the local community.
Community Impact: Sainsbury’s aims to support social cohesion, economic prosperity, and inclusive growth.
UN Global Goals: Sainsbury’s is committed to several UN Global Goals, including No Poverty and Zero Hunger.
CSR Categories: Sainsbury’s CSR record includes financial, employment, and diversity aspects.
Poor CSR Example: Study Sports Direct for an example of a company which has hae issues regarding CSR in the past.
**Please look out for PowerPoints A and B which together make up the whole Unit.
Discounted bundle: buy all 3 PowerPoints and get a discounted rate of 33% off!**
This is a 21-slide PowerPoint which covers the 1st or 3 parts which make up the whole of Unit 20 on Corporate Social Responsibility.
This is not covered by any textbooks for Business and these PowerPoints together mean that teachers will be required to do no other work.
This is a summary of the presentation:
CSR Definition: CSR involves integrating social and environmental concerns into business operations voluntarily.
Business-Society Interdependence: Businesses and society are interdependent, with each needing the other for various resources and support.
CSR Issues: CSR issues include environmental, consumer protection, and supply chain/community concerns.
Stakeholder Expectations: Different stakeholders, including employees, suppliers, customers, and government, have specific expectations from businesses.
**Please look out for PowerPoints B and C which together make up the whole Unit.
Discounted bundle: buy all 3 PowerPoints and get a discounted rate of 33% off!**
Save more than a third off with this BUNDLE which covers the complete** BTEC Business Level 2, Unit 4, Principles of Customer Service.**
This bundle consists of 4 PowerPoints plus an Activity Sheet and covers the entire Unit.
Teachers would need to do nothing else other than deliver these materials.
Written by an Examiner with 30-years experience and a record of excellent results.
Now with 33% off!
These FREE activity sheets accompany the 4 PowerPoint presentations which make up the Unit, Principles of Customer Service.
These sheets should be downloaded by anyone who purchases ANY of the 4 PowerPoints for this Unit.
This is a 26-slide PowerPoint presentation which covers the whole of the 4th of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service.
It is designed for the EDEXCEL Specification but could be used with any students of customer service.
Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”.
This PowerPoint covers:
Customer Service: Essential skills include good manners, appropriate dress, and positive attitude.
Communication: Effective communication involves both verbal and non-verbal elements.
Handling Queries: Always be polite, show empathy, and keep customers informed.
Dealing with Complaints: Listen carefully, offer alternatives, and escalate serious issues.
Authority Limits: Different roles have specific limits on actions like refunds and free products.
This is the 4th of 4 Powerpoints which will, together, cover the whole Unit.
This is a 10-slide PowerPoint presentation which covers the whole of the third of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service.
It is designed for the EDEXCEL Specification but could be used with any students of customer service.
Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”.
This PowerPoint covers: Who are your Customers?
The focus is on identifying and understanding different types of customers. It categorizes customers into two main types: internal customers and external customers.
The presentation also highlights the main differences between internal and external customers, such as their relationship with the organization and their needs. It discusses customers with special requirements, including non-English speakers, different age groups, different cultures, gender differences, families, and customers with special needs.
Additionally, it covers factors that impact different customer service expectations, such as the customer’s age, culture, public image of the business, and disposable income. The presentation includes activities and review questions to reinforce the concepts discussed.
This is the 3rd of 4 Powerpoints which will, together, cover the whole Unit.
This is a 19-slide PowerPoint presentation which covers the whole of the second of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service.
It is designed for the EDEXCEL Specification but could be used with any students of customer service.
Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”.
This PowerPoint covers:
Customer Service: Effective customer service involves monitoring feedback and adhering to industry and organizational codes.
Legal Compliance: Businesses must comply with legal standards, including health and safety, sale of goods, data protection, and equal opportunities.
Ethical Standards: Maintaining ethical standards is crucial, such as not misleading customers or withholding valid refunds.
Organizational Procedures: Following procedures ensures consistent service, competitive edge, and alignment with mission statements.
Risk Management: Minimizing hazards and risks involves identifying potential dangers and taking steps to mitigate them.
This is the 2nd of 4 Powerpoints which will, together, cover the whole Unit.
This is a 40-slide PowerPoint presentation which covers the whole of the first of 4 parts of Business Level 2, Unit 4 - Principles of Customer Service.
It is designed for the EDEXCEL Specification but could be used with any students of customer service.
Please download the FREE activity sheets which accompany these PowerPoints. Search for “Level 2 activity sheets”.
The presentation covers the principles and importance of customer service in business. It starts by defining customer service as all the ways a business meets customer expectations to satisfy customers. It highlights various customer service roles, both direct (e.g., receptionists, call centre workers) and indirect (e.g., cleaners, engineers).
The presentation also discusses different types of customer service, such as face-to-face service in hotels and restaurants, and remote customer service for online businesses. It emphasises the importance of teamwork in providing good customer service and the need for consistent and reliable service.
Customer satisfaction is another key topic, with a focus on how businesses can satisfy customers through techniques like providing extra services, accuracy, and value for money. The presentation also covers the benefits of good customer service, such as increased sales, profit, and customer retention.
There are several activities throughout the presentation, including identifying customer service roles, comparing good and bad customer service experiences, and reviewing techniques for providing customer satisfaction.
This is the 1st of 4 Powerpoints which will, together, cover the whole Unit.
A FREE guide for students and teachers on how to structure your coursework answers for the first part of the first assignment for BTEC Business Unit 1.
This guide was successfully used with many classes over the years and students who followed it achieved great results.
If you find the guide useful, why not take a look at the other ever-growing collection of resources on the website?
Good luck with your teaching/studies!
Powerpoint which covers BTEC Unit 20 - Corporate Social Responsibility (CSR). This Powerpoint covers Learning Aim B and is suitable for use with the BTEC Extended Diploma in Business or any students wishing to learn about CSR.
The Powerpoint covers all of the Learning Aims in the Specification and no other resources would be required by teachers to deliver the Unit.
This Powerpoint consists of 18 slides as outlined below:
CSR Debate: CSR policies are controversial, with arguments for moral responsibility and against high costs conflicting with profit goals.
CSR Benefits: Benefits include cause promotion, cause-related marketing, corporate philanthropy, community volunteering, and responsible business practices.
CSR Drawbacks: Drawbacks include inefficient resource use, extra costs to consumers, stifled innovation, and increased bureaucracy.
CSR Evolution: CSR has evolved from a moral issue in 2000 to a mainstream business strategy by 2020, with global recognition and rating organizations like Ecovadis.
CSR Examples: Microsoft and Lego are examples of companies adopting CSR policies, with resources available to explore their impacts and strategies.
There are almost no resources that I have found on this Unit, and it is not included in the standard textbooks, so I hope these ones that I have created help my fellow Business teachers.
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